TERMS & CONDITIONS
Please read these Terms & Conditions carefully before using the KAITHOLA website or placing an order.
USE OF WEBSITE
By accessing or using the KAITHOLA website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms,
please refrain from using our website or placing an order.
You agree to use this website only for lawful purposes and in a manner that does not interfere with the rights or experience of other users.
PRODUCTS & AVAILABILITY
We strive to ensure that all product descriptions, images, and pricing are accurate. However, occasional errors may occur.
As many of our products are handcrafted, slight variations in colour, finish, texture, or appearance may occur. Product colours may also vary slightly
depending on your device or screen settings.
Product availability is subject to stock at the time your order is confirmed.
PRICING & PAYMENTS
All prices displayed on the KAITHOLA website are in Indian Rupees (INR).
Payments are processed securely through our authorised payment partners. KAITHOLA does not store your debit card, credit card, or banking information.
Applicable taxes and shipping charges (if any) will be displayed during checkout before your order is confirmed.
ORDERS & ACCEPTANCE
An order is considered confirmed only after successful payment and acceptance by KAITHOLA.
We reserve the right to refuse, cancel, or limit any order due to reasons including, but not limited to:
• Product unavailability
• Pricing or listing errors
• Payment verification issues
• Suspected fraudulent or unauthorised activity
If an order is cancelled after payment has been received, any applicable refund will be processed through the original payment method.
SHIPPING
Shipping timelines, processing times, tracking information, and delivery conditions are governed by our Shipping Policy.
By placing an order, you acknowledge and agree to the terms outlined in our Shipping Policy.
RETURNS & EXCHANGES
Returns, exchanges, damaged items, and exchange eligibility are governed by our Returns & Exchange Policy.
Except where required for damaged, defective, or incorrect items, KAITHOLA follows an exchange-only policy.
CUSTOMER ACCOUNTS
Customers are responsible for maintaining the confidentiality of their account credentials.
You are responsible for all activities carried out under your account and for ensuring that the information provided is accurate and up to date.
INTELLECTUAL PROPERTY
All content available on the KAITHOLA website—including photographs, product images, logos, branding, graphics, text,
and website design—is the property of KAITHOLA unless otherwise stated.
No content may be copied, reproduced, distributed, or used without prior written permission.
LIMITATION OF LIABILITY
KAITHOLA shall not be liable for delays or failures resulting from circumstances beyond our reasonable control,
including courier delays, natural disasters, technical failures, government actions, or other unforeseen events.
Our liability shall not exceed the value of the product purchased, except where required under applicable law.
PRIVACY
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using our website, you agree to the practices described in our Privacy Policy.
CHANGES TO THESE TERMS
KAITHOLA reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Any changes become effective immediately upon publication on this website.
GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or purchases made through KAITHOLA shall be subject to the jurisdiction of the courts of Kerala.
CONTACT US
If you have any questions regarding these Terms & Conditions, we’re here to help.
Please get in touch through any of the contact methods listed below.