Returns and Exchange Policy

Everything you need to know about returns and exchanges for your KAITHOLA order.

Exchange Eligibility

You may request an exchange within 7 days of delivery. To be eligible for exchange:
• The item must be unused and in its original condition.
• The item must be returned in original packaging.
• The product must not show any signs of wear, damage, or alteration.
• Proof of purchase (order confirmation) must be provided

For hygiene reasons, certain items (such as earrings) may not be eligible for exchange.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product,
please contact us within 48 hours of delivery with:
• Your order number
• Clear photos of the product
• Photos of the packaging

Once verified, we will arrange a replacement at no additional cost.

Exchange Process

Exchange requests must be approved by KAITHOLA before returning the product.
• Customers requesting an exchange for personal reasons (size change, preference, etc.) will be responsible for courier charges.
• The customer must securely pack and ship the product back to the address shared by KAITHOLA after approval.
• Once the returned item is received and inspected, the exchange product will be dispatched.

Non-Exchangeable Items

The following items are not eligible for exchange:
• Customized or made-to-order jewellery
• Sale or clearance items
• Items marked as “Non-Exchangeable” on the product page

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