Privacy Policy
Learn how we collect, use, and protect your personal information.
INFORMATION WE COLLECT
When you place an order, create an account, or contact us,
we may collect the following information:
• Your name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Messages and information you provide through our contact form
We may also collect limited technical information, such as your IP address and browser information,
to help maintain the security and functionality of our website.
HOW WE USE YOUR INFORMATION
We use your information to:
• Process and deliver your orders
• Manage your customer account
• Respond to enquiries and customer support requests
• Process payments securely
• Arrange shipping and order tracking
• Improve the security and performance of our website
• Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
CUSTOMER ACCOUNTS
If you create an account on our website, your account information is stored securely to help you manage your orders and checkout experience.
If you request a password reset, certain technical information, including your IP address,
may be included in the password reset process for security purposes.
You can view and update your account information at any time through your My Account page.
PAYMENTS
Payments are securely processed through Razorpay. KAITHOLA does not store your debit card, credit card, or banking information on our website.
Payment information is handled in accordance with Razorpay’s Privacy Policy.
SHIPPING
To fulfil and deliver your order, we may share the necessary shipping information with our logistics and courier partners,
including Shiprocket and the courier services they work with.
Only the information required to complete your delivery is shared.
CONTACT FORM
When you contact us using our contact form, the information you provide is used solely to respond to your enquiry.
WPForms Lite does not store contact form submissions within our website database. Your enquiry is transmitted so we can respond to your request.
COOKIES
Our website uses cookies to:
• Keep your shopping cart active
• Remember your login session
• Improve website functionality and security
• Support essential WooCommerce features
You may disable cookies through your browser settings, although some features of the website may not function correctly.
THIRD-PARTY SERVICES
Our website relies on trusted third-party services to provide certain features, including payment processing, shipping, website security, and contact forms.
These services may process information necessary to perform their respective functions and are governed by their own privacy policies.
Our website may also contain links to third-party websites or services. Their privacy practices are governed by their own policies.
DATA RETENTION
We retain your information only for as long as necessary to:
• Complete your orders
• Provide customer support
• Meet legal, accounting, and tax obligations
• Protect our business against fraud and misuse
Customer account information remains available until you request its removal or as otherwise required by law.
YOUR RIGHTS
You may request access to, correction of, or deletion of your personal information, subject to applicable legal and regulatory requirements.
If you have any privacy-related questions or requests, please get in touch through any of the contact methods listed below.
CONTACT US
If you have any questions about this Privacy Policy or how your information is handled, we’re here to help.
Please get in touch through any of the contact methods listed below.